Collection: Produits

After placing your order, you’ll receive a confirmation email with all details.

Once your order ships, we’ll send a follow-up email with a tracking link so you can follow your delivery step by step. Please note that tracking updates may take a few days to appear while the parcel is already in transit.

Orders are processed within 1–2 working days.

After dispatch, estimated delivery times are:

• Worldwide shipping: usually 5–15 working days

Delivery times can vary due to customs, local carriers, or busy periods. If your order has not arrived within 15 working days after shipping, please contact us and we will gladly assist.

We offer free standard shipping on all orders.

If faster delivery options are available, they will be shown clearly at checkout before payment.

Yes. At Lora Wellness, we often provide:

• Bundle offers on selected products
• Buy more, save more deals
• Special promotions shared via email
  

For larger orders or collaborations, feel free to contact our support team.

Tracking updates depend on the carrier and may not refresh immediately.

• Updates usually appear within 2–6 days after dispatch
• Your package is still on its way, even if tracking seems inactive
  

If there is no update after several days, contact us with your order number and we will check it for you.

Our support team is happy to help.

• Email: info@lora-wellness.com
• Support hours: Monday to Friday, 9:00–17:00 (CET)
• We aim to reply within 1–2 business days.

You can find full details about returns and refunds on our dedicated Returns Policy page.